Hotels & Resorts,Restaurants & Retails

MANAGEMENT

WE DRIVE UP YOUR FINANCIAL SUCCESS

WHAT WE DO

Magnate Hospitality Management is a transformative force in the global hotel and hospitality industry. With a focus on business growth, we challenge the conventional approach, driving total revenue and enhancing performance for independent hotels and resorts.

Our international team of hotel experts seamlessly integrates into your company, taking charge of strategies and operations to elevate your hotel or resort. We move beyond traditional industry methods, turning your property into a true success story. Specializing in revenue and yield management, our innovative practices and proven methodologies are designed to revitalize the financial performance of any hotel.

We believe that a unique product and an outstanding guest experience deliver a stronger return on investment than conventional hotel franchise models. Navigating the rapidly evolving landscape of hotel distribution and online travel marketing can be daunting, but our strategy specialists are here to make your hotel a market leader.

We focus on setting the right priorities and implementing action steps that maximize ROI, ensuring your hotel or resort achieves its full potential.

ENSURING EXCELLENCE THROUGH QUALITY STANDARDS

OPERATION MANAGEMENT

Effective daily management is the cornerstone of any successful business. At Magnate Hospitality Management Ltd., we ensure your team’s focus and energy are directed toward the right areas to drive success.

Guest satisfaction scores reflect the quality of service at your hotel, and our management team is dedicated to implementing top-tier operational standards to achieve outstanding results. Our comprehensive approach includes:

Up-selling techniques
Measurement of guest satisfaction
Mystery customer shopping
Conference and Banqueting sales analysis
Food and Beverage sales activity analysis
Weddings & Events bookings procedures
Benchmarking against competitors
Client & engagement letters

Review effectiveness of the management structure
Review skill levels of the team
Review reporting procedures within the organisation
Review product and service delivery standards
Control of operational costs
Forecasting
Business planning
Diary management (Duty Managers and General Manager)

MAXIMIZING YOUR HOTEL’S ROI WITH PROVEN FINANCIAL TOOLS

FINANCIAL MANAGEMENT

At Magnate Hospitality Management, we specialize in maximizing the return on investment (ROI) for your hotel. Through short-term profit optimization and long-term cost control, we strategically enhance your financial outcomes. Our best-practice financial management tools ensure seamless business operations.

Our comprehensive support functions include:

Control of purchasing and supplier agreements within set limits
Full account processing, from daily banking and cash control to complete P&L accounting
Evaluation of operational IT systems for back-of-house operations
Review of Property Management Systems (PMS)
Assessment of point-of-sale systems for food and beverage
Ensuring compliance with all regulations

Assistance in preparing yearly budgets
Handling statutory filings
Weekly, monthly, and quarterly financial forecasts
Analysis of business value on the books
Debtor and creditor analysis
Purchasing review and supplier advice
Cash handling evaluations
Beverage and food stock management with monthly reporting

OPTIMIZING REVENUE WITH STRATEGIC MONITORING

SALES & MARKETING MANAGEMENT

Revenue management is critical to maximizing your hotel’s profitability and demands a high level of expertise. At Magnate Hospitality Management, we employ both external and internal monitoring systems to fully capitalize on your business’s potential. Our specialists in hotel revenue management and pricing are dedicated to boosting your room and total revenue. By applying best practices in yield management and distribution, we aim to elevate your hotel’s TrevPar and GopPar.

Our support functions include:

Monitoring activity with major websites
On-the-road sales presence
High-impact marketing materials
Public relations initiatives
Development of brochures and collateral
Online and direct marketing strategies

Full annual sales and marketing planning
Review of local advertising
Carry out competitor SWOT analysis
Evaluate current local corporate contracts
Review of current and lapsed users
Review activity with main booking agents

Activities within the groups and tours market include:

Regular E-shots featuring updates and offers to our Groups Operators Database
Attendance at trade exhibitions such as World Travel Market, Best of British and Ireland, and International Group Leisure Show
Active membership with the Coach Tourism Council (CTC) and Group Tour Organisers Association (GTOA)
Introducing a highly targeted ‘Group Brief’ system tailored to your group requirements

Regular E-shots to the internal hotel database and the extensive Magnate Hospitality email list:

E-media campaigns through third parties
National media campaigns
Seasonal campaigns on major UK and international thrid-party websites

Corporate Sales Activity with Major National Accounts:

RFP negotiation and online completion
National corporate account management
Agency sales
Active membership and participation in Hotel Bookings Agents
Attendance at corporate and meetings exhibitions, including Confex
Implementation of an online sales planner for your sales team

Partnering with Magnate Hospitality Management allows you to leverage a proven sales and marketing process that consistently drives business to hotels. By collaborating with us, you gain access to larger partners and better business opportunities than would be possible on your own.

MAXIMIZING TREVPAR AND GOPPAR FOR YOUR HOTEL

Revenue Management & Yields Strategies

Effective revenue management is essential for optimizing revenue generation, requiring advanced skills and strategic oversight. At Magnate Hospitality Management, we utilize both external and internal monitoring systems to fully maximize your business potential. Our experts in hotel revenue management and pricing are dedicated to increasing your room and total revenue. Through best practices in yield management and distribution, we focus on growing your hotel’s TrevPar and GopPar.

Our support functions include:

Evaluating room allotment strategies
Assessing room rate strategies in the market
Monitoring competitor rates and benchmarking performance using external sources
Enhancing yield and inventory management internally
Managing hotel websites with opportunities for promotions and offers
Reviewing and optimizing local corporate deals

Maximizing sales through global distribution channels with corporate agents
National sales team support
Reviewing third-party websites and e-commerce policies
Training in-house revenue-generating team members
Setting up and utilizing channel management tools
Managing relationships and optimizing sales with major hotel brands

ENSURING OPTIMAL SKILLS AND KNOWLEDGE

HR TRAINING & DEVELOPMENT MANAGEMENT

Given that labor costs are a significant expense, we focus on ensuring that the right skills and knowledge are in place to drive business growth. Magnate Hospitality Management employs a range of tools to support and enhance this function, tailored to meet your team’s needs.

Our support functions include:

Payroll control and forecasting
Up-to-date training plans
Employee record management
Overtime control
Recruitment procedures
Statutory training

Team development
Multi-skills training
Labor cost and fixed vs. variable cost ratio analysis
Internal communications
Benchmarking against industry standards

STREAMLINING PROCESSES FOR GREATER EFFICIENCY

Information Technology

We are dedicated to unlocking new opportunities to enhance customer satisfaction and boost internal efficiency. Our technology solutions help hotels stay ahead of the competition by streamlining internal processes and making operations more seamless and effective.

By leveraging cutting-edge technology, we enable hotels to become more agile and efficient, ensuring they remain competitive in a dynamic industry.

EXCELLENT STANDARDS IN EVERY ASPECT

Food and Beverage Management

At Magnate Hospitality Management, we understand that a skilled team is key to delivering exceptional food and beverage experiences. Our dedicated professionals uphold the highest standards of quality across all aspects.

We offer comprehensive expertise, including food and beverage conceptualization, menu design and development, interior design sourcing, marketing, staff training, and more.

ACHIEVING OPTIMAL VALUE WITH EVERY PURCHASE

Procurement and Purchasing

We ensure that all business purchases are made at the best market prices from a trusted list of industry suppliers. Our procurement process covers:

Food and beverage purchasing
Laundry services
Energy supplies

Maintenance contracts for boiler plants, fire alarm systems, and kitchen equipment
Guest supplies
Stationery

We conduct regular benchmarking to secure the most favorable rates, and our open-book policy ensures maximum benefit for each property.

SAFEGUARDING CUSTOMERS, EMPLOYEES, AND DIRECTORS

Administration and Legalisation

In today’s complex regulatory environment, it’s crucial for businesses to stay current with legislation and procedures that protect customers, employees, and directors. We provide support and leverage external consultants to ensure full compliance.

Our services include:

Water testing and Legionella control
Risk assessments
Compliance with employment laws and regulations
Adherence to government rules and legislation

Health and safety policy and control
Food safety policy and control
Fire safety policy and control
Leisure club safety policy and control

COMPREHENSIVE SYSTEMS FOR EFFECTIVE MANAGEMENT

Health & Leisure Clubs Management

We are committed to continually enhancing our facilities, services, and standards to attract new members and retain existing ones. Our health and leisure clubs are managed using a proven quality framework designed to support and elevate the health and leisure club experience.

Compliance

We oversee operational and legislative compliance across all leisure operations, coordinating with industry bodies on licensing, industry codes of practice, and statutory training. We stay updated on the latest health and safety legislation and apply industry best practices.

Development

We provide guidance on new gym facilities and refurbishments for managed hotels. Leveraging our purchasing power and discounts, we partner with leading suppliers to offer top-quality equipment and facilities for our members and guests.

Member retention

Our industry-leading retention systems and service culture foster a vibrant and engaged club community. We focus on creating a sense of belonging and supporting long-term positive behavior change among members.

Club management

We utilize integrated club management software, membership direct debit solutions, and performance analysis tools. These systems support data-driven decision-making and ongoing monitoring of our health and leisure clubs' progress and success.

Trading

We implement centralized national marketing strategies, local tactical activities, and sales prospecting expertise to enhance trading performance, driving membership growth and profitability in both managed and owned health and leisure clubs.

“Our goal is to provide a consistent and high-quality health club experience for both our hotel guests and leisure club members.”

OUR PARTNERS

HOTEL BRANDS WE’VE MANAGED

We offer our partners personalized guidance from the outset, supplying all necessary resources and expert advice. Our experienced directors ensure that every partner receives the support needed to achieve their goals and succeed in the competitive hospitality industry.